CANCELLATION POLICY: We offer 100% refunds on all tours* if the reservation is cancelled more than 72 hours (3 days) before the scheduled tour. We do not offer refunds for any reason once we are within 72 hours of the scheduled tour. RESCHEDULING POLICY: Reservations may be rescheduled subject to availability. *EXCEPTIONS: Please note select tours may have a longer cancellation period due to monument/landmark ticket policies. This will be specified in the tour page FAQ. We encourage guests to carefully read the cancellation policy for their desired tour.
OUR PICK UP LOCATION
Our shop is located under the giant TV Tower (Fernsehturm) in Alexanderplatz. When facing the entrance of the tower, our shop is around the right-hand corner. The closest train station is Alexanderplatz(S3, S5, S7, S9, U2, U5, U8).